Support

Get unstuck quickly.

Northcore should make the recruiting inbox feel calmer, not harder. Start with the coach guide or send a note if something looks off.

Common coach questions.

These are the questions most likely to come up the first time a coach installs the Gmail add-on.

How do I install the Gmail add-on?

Install Northcore Index from the Google Workspace Marketplace. Once installed, open Gmail and look for the Northcore icon in the right sidebar.

Why is an email not detecting a player?

Northcore works best with recruiting emails that contain concrete player details like name, position, graduation year, club, stats, or a highlight link. Very short intros may not have enough context.

Where do saved players go?

Saved players appear on your shared school recruiting board. Sign in at northcore.app with your coach account to review them with your staff.

Need help with a coach pilot?

Send the issue, the coach email, and what they were trying to do.

Email Support